How To Control Someone Else's Computer Windows 10

Being tech-savvy is a gift and a curse. When you know how to prepare computers, you become "the computer person" for everyone you know. Yet, you can't always troubleshoot in person.

If you're using the same platform as the person you're helping—both on Windows or both on macOS—providing remote tech support is very unproblematic, and you won't demand to install any actress software. Helping someone on a dissimilar platform gets a flake trickier, but we'll give y'all the right tools for the job.

Quick Assist: Windows 10 to Windows 10

Windows has 2 remote help tools built in to the operating system: Quick Aid, which is new in Windows 10, and Windows Remote Assistance, which is bachelor on Windows 7, viii, and 10. If both you lot and your friend are using Windows 10, you'll want to utilize Quick Assist. As its name suggests, it's quicker and easier than its older cousin.

Open up the Start menu and search for Quick Aid, or launch the app from the Windows Accessories binder in the Start menu.

In the window that appears, click the Assist Another Person push under Give Assistance. Sign in with your Microsoft account (you demand a Microsoft account to help, but your friend or relative does not), and yous'll be given a 6-digit lawmaking that expires in 10 minutes.

If you aren't on the phone with the other person already, give them a call—walking them through the process is much easier over the phone than email. Have them launch Quick Aid, and under the Become Assistance section, type the 6-digit code you give them from your screen.

Afterward entering the code, they will be prompted to give you lot permission to admission their screen. Yous'll so exist able to use their calculator as if you were sitting in front of information technology. You can even use the Remote Reboot option to reboot their computer and automatically re-initiate the Quick Help connection. After all, half of computer problems are fixed by turning it off and on again.

Windows Remote Help: Windows to Windows

If your friend or family unit member is still using Windows seven or viii, you volition need to use the older Remote Assistance tool. The tool is similar to Quick Assist, only information technology'southward far clunkier to use. They should head to the Control Panel and search for Invite Someone to Connect to Your PC. They will need to send you a file over email that initiates the connexion, then tell yous the password that appears (preferably over the telephone) so you tin can admission their automobile.

They may also be able to select Easy Connect, which only requires them giving you a password, merely it might exist grayed out in certain circumstances.

Mac to Mac

Mac users can provide remote help using the Messages app. This characteristic launched in OS Ten 10.10 Mavericks, so anyone with a relatively recent, up-to-date Mac should be able to take advantage. You volition both demand to be signed in to Letters with your Apple ID as well.

Open the Messages app on your Mac and select the chat with the friend or relative you want to help; if information technology doesn't exist, start a new conversation. Your chat should have the blue bubbling, indicating that you're both using iMessage. Click the "i" button in the upper right-hand corner of the window, and then click Share.

From hither, you can ask the other person to share their screen with y'all. (If you run into bug, they tin can also go to this menu and invite yous to view their screen.) On older versions of macOS, you lot tin can right-click on the chat and choose Inquire to Share Screen also.

They volition receive a pop-up asking for permission to share their screen with y'all. Make certain they have the Control My Screen option selected and click Accept. From in that location, you can command their figurer and walk them through whatever problem they're having.

If yous're trying to remotely troubleshoot a problem on a Mac you lot own—say, ane your child uses for online learning—yous can use Apple tree's built-in VNC client.

Troubleshooting Between Windows and Mac

Unfortunately, neither Windows nor macOS' built-in options permit you share screens with someone from the opposite platform. So you will demand to find something else. Plenty of video chat apps, including Zoom, Skype, and others let participants share their screen with the click of a button.

Zoom users can requite or request control of the screen using the Remote Control(Opens in a new window) option. To request control, click the View Options drop-down bill of fare while in a telephone call and select Request Remote Control. The meeting host tin can then grant you control. You tin also give control while screen sharing. Click the Remote Control selection and cull the user.

You tin practise the same(Opens in a new window) in Microsoft Teams. Accept control of someone's screen past clicking Asking control while they are sharing their screen. If y'all're sharing the screen, select Requite control in the sharing toolbar and select the person in order to share command with them.

Chrome Remote Desktop

If you absolutely demand to control someone else'due south screen, your best bet is Chrome Remote Desktop, which doesn't come with the security issues that remote access tools like TeamViewer have had in the past few years.

To employ Chrome Remote Desktop, you lot must both launch Google Chrome and head to the Remote Desktop site(Opens in a new window), so click Share My Screen (yep, fifty-fifty though you aren't sharing your screen). Adjacent, the other person will have to click the blue download pointer under Share This Screen.

This volition download a pocket-sized helper app they'll need to install on their PC. Once it installs successfully, they should click the Generate Code button that will appear on their screen-sharing page. That will produce a 12-digit access code y'all'll demand to gain admission to their computer.

On your PC, from the Remote Desktop site, type in that code under Connect to Another Figurer. Your friend will then demand to grant you lot permission, afterward which you tin can control their computer and help them solve their problem.

If this procedure seems a fleck more convoluted, it is, only that'south par for the class when y'all accept to install another slice of software (specially i that requires Chrome). Nonetheless, in our experience, it'south the best option available, especially once you get through those first few steps. Futurity remote sessions should be much easier to initiate.

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Source: https://www.pcmag.com/how-to/remotely-troubleshoot-your-relatives-computer

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